User feedback is key to improving EHR systems

American Medical News, October 10, 2012 — Pamela Lewis Dolan
A report by an Institute of Medicine panel calls for a central, public database featuring insights from health information technology users.
Practices shopping for an electronic health record system or seeking to improve an existing system should have a central clearinghouse of reviews, feedback and tips from other users, says an Institute of Medicine discussion paper. The paper, published in September, is intended to foster discussion of a recommendation the IOM made in an earlier report that examined ways EHRs can be improved. The institute recommended that the Dept. of Health…

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